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    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    Do I need an account to place an order?

    No, you do not need an account to place an order. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time.

    Which payment methods are accepted in the Online Shop?

    We accept PayPal and credit cards for payments.

    How long does delivery take and how can I track my item?

    Our shipping time is 7-15 business days.

    How much does shipping cost?

    Shipping on orders over USD 14.99 is free. A nominal shipping fee is charged for orders under USD 14.99.

    Are Store products authentic?

    All products are guaranteed to be authentic.

    Are Store products new or pre-owned?

    We only sell new items.